Our Commitment to Safe Play

lv665 believes that online gaming is entertainment, not a way to make money. We take responsible gaming seriously and have built a set of practical tools that every player in Bangladesh can use at any time, free of charge.

Our policy applies to all products on lv665 — slots, live casino, fishing games, crash games and sports betting. Whether you play via the website or the lv665 App, the same protections are available in your account settings.

Age Verification – 18+ Only

You must be at least 18 years old to open an account and place bets on lv665. We verify age during registration and again during the KYC process before your first withdrawal.

Accepted identity documents for age verification:

  • National ID Card (NID)
  • Passport
  • Driving Licence

KYC documents are reviewed within 2 hours. If we cannot confirm you are 18 or older, your account will be suspended and any funds returned to your original payment method (bKash, Nagad, Rocket or Bank Transfer).

If we believe a user may be under 18, we will lock the account immediately and not process any withdrawals until full identity verification is complete.

Problem Gambling: Self-Assessment

Not sure whether your gambling habits are healthy? Ask yourself these questions honestly. If you answer "yes" to two or more, we encourage you to use the tools below or speak with a counsellor.

  • Do you bet more than you originally planned?
  • Do you feel anxious or irritable when you are not playing?
  • Have you borrowed money or sold belongings to fund gambling?
  • Do you chase losses — betting again to try to win back money you lost?
  • Has gambling affected your work, studies or relationships?
  • Do you hide your gambling from family or friends?
  • Do you think about gambling even when you are doing other things?

Answering honestly is the first step. lv665 does not judge. We are here to help you keep playing within safe limits.

Player Protection Tools

All tools below are available inside your lv665 account under Settings → Responsible Gaming. Changes take effect immediately unless stated otherwise.

Tool What It Does How to Activate Takes Effect
Deposit Limit Caps how much you can deposit per day, week or month Account → Responsible Gaming → Deposit Limits Immediately
Loss Limit Stops play once your losses reach the amount you set Account → Responsible Gaming → Loss Limits Immediately
Session Time Limit Shows a warning and ends session after your chosen duration Account → Responsible Gaming → Session Timer Immediately
Cooling-Off Temporarily locks your account for 24 hours to 30 days Account → Responsible Gaming → Take a Break Immediately
Self-Exclusion Permanently blocks account access for 6 months minimum Email [email protected] with subject "SELF-EXCLUDE" Within 24 hours

Increasing a limit (for example, raising your daily deposit cap) requires a 48-hour waiting period. Reducing a limit always takes effect right away — so you are never locked out of safer settings.

Deposit & Spend Limits

The minimum deposit at lv665 is ৳500. You can set a daily, weekly or monthly deposit ceiling below that maximum at any point. Once you reach your chosen limit, the deposit page will show a message explaining when your limit resets.

Spend limits work alongside deposit limits. Even if you have funds in your wallet from a previous session, a spend limit will prevent you from wagering beyond your chosen threshold until the period resets.

Example

You set a weekly deposit limit of ৳3,000. On Monday you deposit ৳2,000. By Wednesday you try to deposit another ৳1,500 — the system accepts ৳1,000 and declines ৳500. The limit resets the following Monday.

Cooling-Off Periods

A cooling-off period (also called "Take a Break") temporarily suspends your account. You choose the duration: 24 hours, 48 hours, 7 days, 14 days or 30 days.

During a cooling-off period you cannot log in, deposit, or place bets. Pending withdrawals are still processed as normal — your money is safe. When the period ends, your account reactivates automatically. You do not need to contact support to resume.

If you need a break longer than 30 days, use the self-exclusion option instead.

Self-Exclusion

Self-exclusion is a firm, longer-term commitment. Once active, you cannot reverse it before the minimum period ends. This is intentional — it protects you from impulsive decisions.

To request self-exclusion, email [email protected] with the subject line SELF-EXCLUDE. Include your registered email address and the exclusion duration you want (minimum 6 months, up to permanent). Our team will confirm and lock the account within 24 hours.

During self-exclusion, lv665 will also remove you from all marketing emails and push notifications. If you attempt to create a new account while self-excluded, that account will also be closed when detected.

Account Closure

If you decide to close your lv665 account permanently, email [email protected] with the subject line CLOSE MY ACCOUNT. We will process the request and refund any remaining wallet balance to your verified payment method.

Account data is retained for the legally required period as described in our Privacy Policy, even after closure.

Keeping Minors Safe

lv665 strictly prohibits anyone under 18 from accessing its platform. We recommend the following steps if you share a device with younger family members:

  • Always log out of your lv665 account after each session. Do not use "remember me" on shared devices.
  • Use device-level parental controls available on Android (Family Link) and iOS (Screen Time) to block gambling websites.
  • Do not share your password or PIN with anyone.
  • Store your payment card details privately, away from children's access.

If you suspect a minor has accessed lv665, contact us immediately at [email protected]. We will investigate and act quickly.

Where to Get Help

You do not have to deal with problem gambling alone. These organisations provide free, confidential support in Bangladesh and internationally:

  • Kaan Pete Roi (Bangladesh mental health helpline) — 01779-554391 — free emotional support, available evenings and weekends.
  • Gamblers Anonymous (online meetings) — gamblersanonymous.org — international peer support, English language.
  • GamCare — gamcare.org.uk — online chat and information, available globally in English.
  • BeGambleAware — begambleaware.org — free advice, tools and referrals.

These links are external organisations. lv665 does not control their content, but we recommend them because they have helped many people.

Contact lv665 Support

Our responsible gaming team is part of 24/7 Live Chat support. You can reach us any time to:

  • Set or adjust a deposit, loss or session limit
  • Request a cooling-off period
  • Ask questions about self-exclusion without committing to it
  • Report a concern about another account holder

Email: [email protected]
Response time: usually under 10 minutes via Live Chat; email within 2 hours.

All responsible gaming requests are handled with complete confidentiality by a dedicated team member, not an automated system.