1. Who We Are
lv665 is an online casino and sports betting platform operating at lv665.lat, serving players in Bangladesh. When you create an account, deposit funds, or use any part of our service, you are sharing personal data with lv665. This Privacy Policy explains exactly what we collect, why we collect it, and what rights you hold over that information.
If you have questions at any point, reach us at [email protected] or through 24/7 Live Chat on the site.
2. Data We Collect
We collect two categories of information: data you give us directly, and data generated automatically when you use lv665.
2.1 Information You Provide
- Account details: full name, date of birth, email address, mobile number, and preferred currency (BDT).
- Identity documents (KYC): National ID Card (NID), Passport, or Driving Licence — required before your first withdrawal.
- Payment information: bKash wallet number, Nagad number, Rocket account, or bank account details used for deposits and withdrawals.
- Correspondence: messages you send to our support team via Live Chat or email.
2.2 Information Collected Automatically
- IP address, device type, browser version, and operating system.
- Pages visited, session duration, and navigation path within lv665.
- Game activity: titles played, bet amounts, and session timestamps.
- Cookies and similar tracking technologies (see Section 7).
3. How We Use Your Data
lv665 uses your personal data for the following purposes:
- Account management: creating and maintaining your lv665 account, verifying your identity, and processing deposits and withdrawals.
- Service delivery: giving you access to over 2,000 games from providers including JILI, Habanero, FA Chai, JDB, and Red Tiger.
- Bonus and VIP administration: crediting welcome bonuses, reload bonuses, cashback, and VIP tier rewards accurately.
- Fraud prevention and compliance: detecting unusual account activity and meeting regulatory requirements, including age verification.
- Customer support: responding to your queries through 24/7 Live Chat and email.
- Service improvement: analysing how players use lv665 so we can fix problems and add useful features.
- Marketing communications: sending promotional emails or in-app messages — only if you opt in. You can unsubscribe at any time.
4. Legal Basis for Processing
We process your data under the following legal grounds:
- Contract performance: processing is necessary to provide the lv665 gaming service you signed up for.
- Legal obligation: KYC verification and anti-money-laundering checks are required by applicable regulations.
- Legitimate interests: fraud detection, security monitoring, and platform analytics serve our legitimate business interests without overriding your rights.
- Consent: marketing messages are sent only with your explicit opt-in consent, which you may withdraw at any time.
5. Sharing Your Data
lv665 does not sell your personal data. We share it only when necessary and only with trusted parties:
- Payment processors: bKash, Nagad, Rocket, and bank partners need transaction details to process your deposits and withdrawals.
- Game providers: FA Chai, Habanero, JILI, JDB, and Red Tiger receive a session token to launch their games; they do not receive your full profile.
- Identity verification services: we may pass your NID or Passport details to an accredited KYC provider to confirm your identity before your first withdrawal.
- Regulatory authorities: we disclose data to competent authorities when required by law or in response to a valid legal request.
- Infrastructure providers: cloud hosting and security vendors process data on our behalf under strict data-processing agreements.
All third parties are required to use your data solely for the defined purpose and to maintain appropriate security standards.
6. Data Retention
We keep your personal data for as long as your lv665 account is active. After account closure, we retain records for a minimum period required by applicable financial and anti-money-laundering regulations. KYC documents are held for at least five years after the last transaction. Marketing preferences and support chat logs are deleted within 12 months of your final interaction.
7. Cookies & Tracking
lv665 uses cookies to keep you logged in, remember your preferences, and measure site performance. We use three types:
- Essential cookies: required for login sessions and security. These cannot be disabled.
- Analytics cookies: help us understand which games and pages are popular. Data is aggregated and not linked to individuals.
- Marketing cookies: used only if you consent. They track whether you arrived via a promotion so we can credit the correct bonus.
You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will prevent you from logging in to lv665.
8. Security Measures
lv665 protects your data with industry-standard technical and organisational controls:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted storage for passwords and sensitive account fields — our staff cannot read your password.
- Two-factor authentication (2FA) available for your lv665 account.
- Regular security audits and penetration testing of our platform.
- Staff access to personal data is restricted to team members who need it to do their job.
No system is completely immune to risk. If you suspect your account has been compromised, contact us immediately at [email protected].
9. Your Rights
You have the following rights regarding your personal data held by lv665:
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate or incomplete information.
- Deletion: request erasure of your data where no legal obligation requires us to keep it.
- Restriction: ask us to pause processing while a dispute is resolved.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests, including direct marketing.
- Withdraw consent: unsubscribe from marketing messages at any time using the link in any email we send.
To exercise any of these rights, email [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
10. Minors & Age Verification
lv665 is strictly for users aged 18 and over. We verify age during the KYC process using a government-issued ID. If we discover that an account belongs to someone under 18, we will close it immediately and refund any remaining balance after deducting any bonuses applied.
If you believe a minor has registered on lv665, please report it to [email protected] immediately.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, technology, or applicable regulations. When we make material changes, we will notify you by email and post a notice on the lv665 homepage at least 14 days before the new policy takes effect. Continuing to use lv665 after that date means you accept the updated terms.
The version date at the top of this page always shows when the current policy was last revised.
12. Contact Us
If you have any questions about this Privacy Policy or how lv665 handles your data, get in touch:
- Email: [email protected]
- Live Chat: available 24/7 through the lv665 website and app
- Response time: within 24 hours for email; typically under 5 minutes on Live Chat
We take privacy concerns seriously. Our support team will escalate any unresolved data complaint to our compliance officer within two business days.